SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The AZY Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.theazy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I arrive just like, I love the super cute color
They're just like in the picture, gorgeous and packed all right that if it's taken a long time like a month or so but it's worth it.
The color is better than I expected, very good quality. The plastic feels good quality, it's thick. It's not gonna cover you from the sun, it's just accessory. I thought they 'd keep me small because I have a big head but they made me perfect. I'll order again. 100/10 I recommend the combined order of cainiao, it arrives two weeks before the estimated date.
Glasses are very good, delivery 10 days to Elista. The price is excellent, the plastic is good, the thick is not flimsy. Thank you so much to the store. Definitely advise)
Just like in the picture, it came very fast
Points did not fail, I order the second (the first black ones), came in 2,5 weeks through the savings Post to Hmao
they are really cute! they are plastic so they are not heavy, and in the hands fells cheap, they are not heavy like the shein ones but they are a really good dupe, in pictures they are fire! they come in like 2 and half weeks
Óculos de ótima qualidade , tamanho excelente ,chegou antes do prazo . Amei muito lindo . E vendedor muito atencioso.
Recommended store 100 percent
Salt air, and the rust on your door I never needed anything more Whispers of "Are you sure?" "Never have I ever before" But I can see us lost in the memory August slipped away into a moment in time 'Cause it was never mine And I can see us twisted in bedsheets August sipped away like a bottle of wine 'Cause you were never mine
They are beautiful and very good quality, they are bacanes
As much as possible for you, I think for both women and men, they liked the guy more and he took them
I love these glasses <3 I will be ordering more colors :))
Came well packaged and beautiful, recommend, will buy again
Pretty good
Loved the quality price and arrived much faster than expected
excelente gafas para el sol pero no creo que tenga protección UV porque es plástico...usados con moderación no hay problema... bonito diaeño... gracias vendedor
Good good good good good good good I liked muuuuuuuuuuuuuchiiisiiiimooooooooo 10/10 quality all ok excellent wonderful
It came very fast, they're very cute
The order arrived quickly and in perfect condition
Bienn packaged, true to the description I loved too much, it gives the touch to the outfit I would definitely buy this store Fast shipping
I bought two glasses, one for me and my friend, we love! Very beautiful glasses❤❤
Заказ пришел.⭐️ Очень нравитьсяяяяяя мне⭐️ (30.06.2021-29.07.2021)почти 1месяц. Доставка довольна.⭐️ Без царапин, лёгкий и очень удобный.Низкая цена⭐️ Надеюсь, у нее будут мои любимые очки. Продавец ответил мою вопросу.⭐️ Материал пластик. Очень высокое качество Я очень рад,что продукт без царапин. Конечно, я поставлю ⑤⭐️ Ну всё✋ Продавец очень большое спасибо. Я рекомендую продавцу и продукт.У меня есть хорошие и трендовые очки.
Excellent! Equal to description and images and took little time to arrive!
I loved them. They're the same as the picture.