SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The AZY Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.theazy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
All perfectly fit, straight like, I will still order
Good product I recommend. Thank you store and ali express
Everything corresponds to the description. I opened the trunk, put it on the back and everything is ready! It was necessary to buy a long time ago, so that all the stuff did not fly through the trunk. Very good goods for such money!
It's normal. Rosemir Yak I in the description. Poki is not vicoristovav, ale rić corisna.
The network is as described in AD and looks tough. Very satisfied.
Invitation שניה absolutely stunning! Product top quality וברמה very high! Seen tightly with הסקוץ ומכיל בתוכו things heavy ועדיין remains stiff, suitable assembled car ובמידות מושלמות! Recommend very on the store והמוכר!
Quality goods, fast delivery, best price! Recommend! I received cashback already more than 10 000 rubles. Can receive 10-50% cost per card from each order online. I advise cashback: 5 stars on ya. market, the link for registration is on the photo. Register, give only the name and email. Buy (even through the app) and get the money back.
These are the best...forget the rest.....BUY BUY BUY
Well received and complies with the description, I have not tested yet and you have to see the holding and the solidity of the product
Delivery to RB month. The grid has not yet been fixed, it looks strong and sound, a couple of small threads stick out, but globally the grid is decent. Later you need to buy a couple more pieces, an additional organizer in the car will not hurt.
80 cm
Good grids. They keep in the trunk on Velcro well. A different little thing in his pocket, he threw it in his trunk.
I'm happy with my order. She arrived in time .... even before the date. Not try in my car yet. The product looks good quality I thank you. I highly recommend this store
I will write to the house 40 dnev on zazhednu Ukrainian, yakia is normal, I do not stand there, I will not catch the night.
The item looks quality and I like it. I guess that it could work long time.
Fast shipping, fast delivery. It arrived by combined shipment. The net looks good, I still don't know how it will work and if it will hold the Velcro well. I have to try.
I ordered 25x50, excellent quality. In the car has not yet glued, but Velcro inspire confidence.
The product looks have good quality is made of elastic cords sewn Velcro bands. Was installed on the back of a Renault Duster, inside the trunk. Was firm, placed inside a box car air filter and plastic bags to begin testing as weight she safe.
I liked the look very much, the Velcro is wide, I think it will hold well. I recommend to order.
Shipping fast. The quality is excellent. Take this item Super
Arrived super fast Apparently very good For and test to see if it really works.
Szépen tapad jól tartja magát a helyén előbb érkezett a vártnál
Supply 14.09 - 28.09.2021. All right. I am glad. fast delivery, good price, good gatunkowo... recommend salesman and product... Thank You.
Top thing, ordered 2 pieces (40 and 80 cm in length), did not lose. Everything was packed, even the place remained. It was possible to get rid of the box, in which all this lay before, the place in the trunk became more.
About 15 days to get to Spain. Third time I buy it. Fantastic. It's by belcro, it sticks very well and the fantastic trunk is ordered. Very, highly recommended