SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The AZY Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.theazy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
качество отличное, функции выполняет
Everything OK
Супер
The product corresponds to the description the quality is good arrived at the Russian post office. thanks to the store!!
вроде все хорошо
Unfortunately the product never arrived, however the money was returned by refund. I have many years shopping at Ali Express and I have no complaint. Sometimes the stores want to go smart but whenever Ali Express intervenes as a mediator I have been satisfactorily resolved.
Everything is OK. The city on all is just a bomb. I'll lock it up, I'll make it up to you on the Garno triage on the lipuchki
Well let's hope the velcro holds. As my car is small I didn't dare take the 80's and it's 60's because I don't know if it will stretch.
Good quality, it's kind of good) I'll order one more for the other side of the trunk.
It is noted that it is of good quality is elastic firm velcro
According to the description, they look very good I have not tried them yet
It looks good material, not yet proven, the delivery was rapidisima
Fast shipment and fast delivery! Excellent quality of goods! Very good Velcro on the Nets. The Nets were deliberately fastened to the material of the seats. Now in the trunk order!)
Looks like norms, and there the knows how long it will last!
Fits description, fast shipping app one and a half month. Good material, strong and tough.
Everything ok. Meets your function. Sticks well to the carpet of the car. I recommend the product. Fair price.
Pretty big mesh. The shipment has taken a long time to reach my home address.
The mesh is good, elastic, fastened on Velcro. Grid organizer came to the address relatively quickly. Recommend
Arrived order quickly. Packed well. Thank you store.
RECEIVED ITEM IN GOOD CONDITION AND FORM.THANK YOU VERY MUCH FOR YOUR HELP IN DELIVERING MY ORDER TO ME.
22.10 ordered 17.11 came to Belarus Grodno. Corresponds to the description, packed well. Velcro is very well attached. The right thing.
Quality and useful thing. There's something between the Nets. Holds firmly, does not unglue.
Invited in 31.10.21 got in 16.11.21. Packed מצויין, סקוצ's good holding מצויין. Look how הסקוצ's ישמשו me long-lasting.
The third time I order, everything is fine
Looks neat looking, not damage. Haven't tried in the car but am sure happy with it. Also the shipping super fast!