SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The AZY Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.theazy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
amei
quick thank you
Good covers, I liked. They sat perfectly. The table is weak, but it's good to eat. For children, a practical thing, I recommend. It looks beautiful. There is not enough musky compartment, as in other models, but not a problem, we will come up with something. thank you. Order and everything in their places, that's what I wanted.
Good product
Excellent, delivery fast
Good quality of the material although the tray is a little shaky. Good salesman.
Good quality product and was delivered very fast
A little better looks dzieciach but can be
All as described, cool item…!
it makes me think that I can really make a difference in my life.
I can think no better choice but this great product.
I really appreciate the nice store.
really delightful talking with the store.
This is really a convenient thing for the car. if it was also made of genuine leather, then it would be generally perfect!!!
The product is good. جداشكرا store
Wszystko zgodne z opisem. Polecam.
The goods came quickly. The quality is excellent. The store is good. Thank you.
Great fit covers a good area and trays sturdy enough too
Très pratique dans notre nouvelle voiture protège notre siège et en même temps offre du rangement à mon fils pour ses affaires on verra dans le temps si il tient mais pour le moment très contente de mon achat
Perfect! It fits very tight seats and is very hard. Easy to clean with a cloth. It is mounted on a rubber band at the bottom of the seat and there are some straps on the headrest. It has a tray, but the appearance is also very robust. Very satisfied with the product
Fully meet the description. fit perfectly. I want to order the second one.
Super! The product corresponds to the description. Delivery for 9 days to Ukraine Dnepr. I am amazed at the very fast delivery. To the store respect, and thank you very much! I recommend it to everyone!!!
Within a week of departure, I am very satisfied!
The delivery speed is fast enough. The order was placed on May 18 and received in the United States on June 11. The products and quality are much better than others. Respected.
The height of the shelf is adjustable. The shelves are quite dense. Generally speaking, if nothing of any kind is provided later, then this is a good choice. Installed on the Peugeot 5008 2g, you still need to consider how to fix it to the normal pocket in the middle. Fastening the shelf to the top with Velcro is a controversial decision, and the button will be very helpful. The quality of the material does not seem to be cheap. Children love it. Thank you store!