SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The AZY Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.theazy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Cool glasses for such a ridiculous price. Images with these glasses are stylish and complete.
The goods came quite quickly and in excellent condition; nothing is scratched anywhere, everything is clean and beautiful! I liked everything very much :)
I love it! Got here In about 2 weeks and its beautiful.
Very beautiful, very contented and good quality fast shipping ordinerò still well packed, thanks for all and to early free trackable highly recommend and good work
Glasses are cool, not worse than in other stores in mass market)
Oochen cool glasses of excellent quality, came for half a month, exactly as in the picture)
Доставка долговата, ну они мне достались за 52 рубля Спасибо большое продавцу
Awesome! Glasses are not black, but give away a little khaki color.
maravillosa llegó en quince días !!!! recomendable gracias
Super glasses, in Ukraine came in 15 days, no scratches, just fell in love with them, I advise everyone!!
Glasses are just super! Came in whole, in a protective bag. The quality is excellent and look very good. Came in about 3 weeks, the store steamed the order very quickly. Recommend!
Very good product. I love the shape and it suits my small face.
Muy bien empacadas, llegaron en buen estado, muy lindas y llegaron antes de tiempo
This is a beautiful glasses for its cost, I recommend it to everyone
Okulari-Super! Duge is good, garniy roschmier, arrived in orintovno for 1,5 city to Lviv.
Came for 2,5 weeks total parcel! Super, I really like it!!!
заказывала 21.07 пришли 03.08 во львовскую обл. очки отличные
The order came in three weeks. The glasses are excellent, corresponds to the description. I liked it.
In Ukraine, popilka came for 2 city. The trails of dovgo, ale Rada shcho were caught in front of the sea. Yak on the Taku of the Okular perch twist. I recommend it!
Glasses are super. There were more than a month, but for such a price I am very pleased
Like it! For 150 rubles super. The frame is transparent, slightly changes the side view, like a curved mirror)) looks cool
Very high quality, especially for its price! Durable, beautiful, without flaws. However, they were too large a frame, because of this it is not very.
I order for the second time, in Odessa reached 3 weeks) the quality is excellent and the price is fire compared to how much they are sold in the Instagram))
Glasses Topchik, Tina gorobchik! Delivery 20 days, fast enough)
Hi, the goods are according to the description, came to Zaporozhye in 3 weeks, packed well, the goods came whole. I recommend the store!!!!