SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The AZY Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.theazy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect I love it it came early tooI can't wait to rock them
I recommend. Very good Thank You
Excellent product. It fits reality. Recommended. Quick delivery.
Bellizimoo, very happy with my purchase, very recommendable
Came well packed, better than I expected. Is beautiful, exactly as in AD, the material is OK.
The item was broken as you can see in the picture that I have sent so can you please send me a new pair of sunglass?? Yours Alan Muncaster
Okulary spoko wykonane jak na swoją niską cenę, nie widzę żadnych zniszczeń. Wszystko bardzo pięknie wykonane! Tylko pozostaje chwalebnie nosić z klasą te cudeńka! Polecam
The goods came quickly, packed qualitatively in an air film) looks otpad
Points came for 2 weeks in Novosibirsk. The quality is excellent.
Perfect beautiful well packed fast to arrive
Very beautiful, order arrived before estimated time and in good condition. Happy with my purchase
Ребята ну КАПЕЦ долго шли 2 месяца. Я уже все посылки с Китая получила, а очки где то гуляють почти всем. Сегодня получила и у нас идет дождь, не могу сказать как они на солнце. Обещаю отписаться. Запакованы круто в воздух, не сломаются.. Все норм.
Love them & it didn’t take too long to get here too!
Bezel arrives in good condition I took purple I think it was going to be like in the picture that is to say purple clear but it's dark
Great quality product, arrived very fast and very well packaged!!!
it is very beautiful and it is better than I thought. it has a very rich look. I loved it. recommended. packing is better. no, any breakings. fast delivery.
The glasses are steep, exactly the same as in the pictures, came to Gomel (Belarus) for a month, if you have a wide face, then you will be super, because, because
Super beautiful and quality is not said, the best just beautiful
Cute, they came well protected and shipping very fast.
Very fast shipping approx 13 days Perfect
Items of very good quality I am very satisfied with what I bought I can only recommend you at 200% neither too big nor too small. The packaging was very protective so my package arrived in one piece and very quickly
I love them I ordered these for my husband he is in love with them the Quality of them are so good I love the thickness the color they are everything thanks
Very cute and faxeros I recommend
Very nice and it comes very fast so I like it. That salesman is good.
amei o material. o óculos é lindo. pedi dia 21/6 chegou dia 08/7 em SP