SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The AZY Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.theazy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
cool
Super beautiful, loved❤
All well packed and fast shipping, it takes only two weeks to arrive
Glasses came in air bag, well packed They liked the glasses themselves, there is no sign of protection anywhere
Very cool glasses!!!! My beloved, it's a pity that they broke them in a week, sat on them, but I will definitely order more
Excellent Product, good quality. Attentive store and fast shipping.
very fast shipping. item quality is good, perfectly packed. highly recommend this store love from maldives
As the description came to me in about two and a half weeks, I'm satisfied with the colors, thanks to the store :)
The glasses is beautiful, wonderful, excellent quality, one of the best I ever bought, should have bought another
Amei demaaaais, qualidade ok, ele é muito lindo e chegou rápido.
Ameeei, very beautiful. According to the pictures of AD. Will buy more sure, love too Took about 40 days to arrive
Excellent product. They are really beautiful glasses, they are very well made and seem to be solid. I ordered several different colors, and I thought the store was wrong on the model C1 he sent me instead of the C6, but no, the seller told me that the two models had very few differences, as you can see in the photos. In any case I do not regret having ordered these glasses and recommend them. The delivery was very fast and well packaged. Very good day to all.
Arrived in perfect condition not being very well packed, but delay P update location on app, stay ligadx here in app was as if the customs, but had already here.
Very nice bezel fast delivery
Super well packaged my little son will be will thank you very fast delivery
Really is very beautiful and well built. Recommend.
Very, very, very well packed. Congratulations. And this glasses is .... In-cri-veeeeelll
I have the clear one, brown one and the purple one and they bomb as hell. The clear one is my favorite. For more questions hit my ig up “Mimibrwn__”
Good, quality glasses. We came before the deadline. Thanks store
Just described, super comes packaged. Mega'm happy. Arrived early Q was 18.09.
Came before time well packaged, very satisfied! Only thing not like is a little large DMS…
Very nice I loved them
I love them... they were also well packaged. I’d recommend this store.
Good packing I wear super well the tone is pink
Loved! It is very beautiful and came in perfect condition and well packed.