SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The AZY Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.theazy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I like very much, very good quality.
Good points. came in 3 weeks in KZ.
Super produit you recommande
Fast delivery, the quality is excellent, but the big face is too small!
Normal, light glasses. Polarization is also a little darkening
Came intact, the cover is normal, saved. Made qualitatively, I recommend
Všechno dle popisu, brýle vyhovují. Včetně koženkového pouzdra, textilního vaku, utěrky and testovacího obrazce for polarizaci.
Came in two weeks, the quality is good, do not distort although plastic, a cover with a carabiner in the kit, two rags for wiping
Very good product, fast delivery
rápido en llegar, son bonitas y de momento todo es correcto.
Shipping fast. Glasses are normal. Quality is good. Polarization is. Put a gift key chain gun gangster. Thank you.
Points liked, Description %, the case is with a carabiner, napkins for rubbing. Present keychain-gun.
Glasses really liked, made soundly, do not blur. The price is very democratic and the equipment is pleasant. Recommend
Very good product. Everything is fine.
Good glasses for the price
Excellent glasses, quality at altitude. to Karelia came weeks for two.
Ok
The goods arrived in 12 days to Kiev. It's nice that they put the keychain. They look very high quality. There are all accessories for glasses, a rag, a soft case, a hard case, and a test for checking glasses. I liked the quality I recommend
Brown glasses have a very strong distortion, after 20 minutes hurt eyes and head, photo and video attached to the dispute and returned the entire amount, wear such glasses are dangerous! This is the second glasses with the same problem! I do not recommend! I do not see a photo to add meaning.
For 600 rubles is not bad
отличное качество! быстро доставили
норм очки я морфеус
Shipping fast. Quality satisfied.
I liked the glasses very much, the lenses are excellent, the eyes are easy and pleasant and do not get tired, the store is very fond of his customers, sent two soldiers for WI thank you very much to the seller, good luck and prosperity!!!
Glasses are super, quality. Advise