SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The AZY Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.theazy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
the quality is super, very nice very light I love it... I will definitely buy from this store again I recommend them
incredibly fast shipping, very good, metal frame on the glasses, comes with polarization test and feels very good quality. thanks!
got them about 3 weeks after order they look great they look amazing and on top they gave me a cute keychain with the sunglasses and two towels for the glasses and the case it's amazing thank you very much
Half a month to Moscow! Glasses are excellent, with polarization. My narrow face is beautiful! Recommend.
Excellent quality, reasonable price, fast delivering. Thanks!
Very beautiful and with a great finish and a great material, came well packaged and well before time, brought all specified items and some gifts
The product corresponds to the description. Polarization is normal. Glasses do not distort. I recommend the goods and the store!
Thank you very much very satisfied with the quality of the goods
received in perfect condations. product quality as expected.
Nice quality, wraps the eyes well and thus protects from the sun.
хорошие, качественные очки на не очень широкое лицо. кожанный чехол порадовал. товар рекомендую
Thank you to the store came a week earlier than promised
At me on the nose sit tight, on top of the sun on eyes will not beat, good glasses
Packed very well! It came quickly! Glasses for a gift, maybe then I'll add a review.
Very good quality recommended, and arrived very fast to Chile in 2 weeks I was home
Great glasses! Ordered first dark, really liked! Bought with yellow glasses, not worse! Came in 12 days, the store is handsome!⭐⭐⭐⭐⭐
Delivery in 3 weeks. Glasses are good, though, the filter is unusual Brown .. I am pleased.
They are beautiful and they hold well. The polarization and smoking of the glasses is perfect. I recommend very strongly.
perfeito, melhor que o esperado
Surprisingly, quality glasses. I'll order more.
Best Buy on Ali recently! (in cut ratio price/quality) Points got for 3 with a small dollar (coupon + coins) For this price, I received a metal frame, a semi-hard under the skin cover, a soft cover, a rag wipe the lenses. + a gift-a keychain :) According to the feelings-the quality is excellent, the arms bend in the other direction, which minimizes the ability to break them when putting on glasses. How long will last-will show time. Lenses are thin plastic, very light. Polarization is present. The picture is not distorted, but still there is some discomfort... Perhaps, otvyk from the glasses, took a long time without them. Packed in a Corton box, came absolutely whole. I did not communicate with the store. Sent fast. Delivery of 2 weeks to Ukraine on the NP.
ottimo
Delivery mega-fast! Glasses and accessories are satisfied. To the store many thanks for the keychain and carabiner as a gift))) The only negative of these yellow lenses in their weak polarization.
Interesting glasses. Case attached. Thank you
The order is according to the description