SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The AZY Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shop.theazy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good and beautiful, is good quality and a spectacular finish I recommend!!
Calidad de gafas estoy muy satisfecho voy a volver a hacer otro pedido cinco estrellas a la exactitud del producto recomiendo 100%
Via Vladivostok very fast delivery.
Conform to the description very good value for money
The order came quickly. The glasses are super, the husband is happy; the photo is not since he immediately took them. Advise
awesome
My face is a little narrow. The sun will-test
pretty good product. super fast delivery, I got it with combined shipping.
arrived flawlessly, nice package, super, thank you
Delivery 14 days. Normal glasses.
Очки понравились, качественные. Доставка в Волгоград за 2 недели. Отлично упаковано.
The goods are received in perfect condition. In full set: case. Glasses. Matter for wiping glasses, glasses pouch, picture for polarization check. And it's all in three layers of wrap cellophane. Thank you for fast delivery and good goods!
Nickel for the price. But fragile
This is not the first time I buy sunglasses from aliexpress it is the third time all the products I have received have had the description quality and at an excellent price thanks to the fast store of delivery and so on I recommend 100%
Glasses normal came up clearly. delivery 15 days, was packed in the inflatable mattress. Thank you to the store. everything is whole, not broken, not torn. The sun did not have time to check the rain.
все подошло..сын даволен.
The product is very beautiful and very light very fast shipping store immediately made the product cargo
Super fast delivery, to Yekaterinburg in 7 days, well packed, glasses with a case, I advise the store
The goods came in total safety. Description fully corresponds!
The glasses meet the description. Arrived on time. Satisfied. Thank you.
Shipping fast. Packed very well. Description corresponds.
We came very quickly. For this money, the glasses are very decent, the arches with elastic, made quite neatly.
Glasses are excellent, dark glasses are just what you need. It took thirteen days to reach Moscow. Packing whole without damage. Ears have a spring that shock when dressing. Polarization in stock. Thank you to the store, everything was fine.
Excellent product, came very well packed, enjoyed
Quality glasses, even better than expected, for such a price. Shipping and delivery is very fast. Thank you store. Recommend!